At AUTOMOTIVE IMPORT-EXPORT, customer satisfaction is our top priority. This Return and Refund Policy outlines the terms under which returns, exchanges, and refunds are handled for purchases made through our business.
1. Eligibility for Returns
Returns are accepted under the following conditions:
- The product must be in its original condition, unused, and with all original packaging and documentation.
- Returns must be initiated within [insert number] days of the purchase or delivery date.
2. Non-Returnable Items
The following items are not eligible for returns:
- Vehicles or products damaged due to misuse or accidents after delivery.
- Customized or special-order items.
- Items explicitly marked as non-returnable at the time of purchase.
3. Return Process
To initiate a return:
- Contact us at contact@automotiveimport-export.com or call +4915510615181 with your order details.
- Provide proof of purchase (receipt or invoice).
- Our team will provide instructions for returning the product.
The customer is responsible for any return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Refund Policy
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [insert number] days, and the amount will be credited to your original payment method.
- Shipping fees and other additional charges are non-refundable unless the return is due to our error.
5. Exchanges
We accept exchanges under the same conditions as returns. If you wish to exchange an item, contact us at contact@automotiveimport-export.com or call +4915510615181.
6. Cancellations
Orders can be canceled only if the cancellation request is made before the item is shipped or processed. Refunds for canceled orders will be issued within [insert number] days of approval.
7. Contact Us
For any questions or assistance regarding returns, refunds, or cancellations, please contact us:
AUTOMOTIVE IMPORT-EXPORT
Email: contact@automotiveimport-export.com
Phone: +4915510615181
Last Updated: 10/12/2024